FAQs

Do you ship worldwide?

At this time, I am only offering shipping to the U.S. and Canada. I am pursuing international shipping in the future, but it is not available right now.

How long will it take for a pre-ordered item to ship?

Pre-ordered items are not in stock and have to be handmade once your order is placed. Because Crystal Falls Pottery is one person doing work part-time, and based in a community studio, a pre-ordered piece could take a minimum of 4 weeks and up to 8 weeks from its inception to the time it ships. With that timeframe in mind, please place your order! Pre-ordered items will also vary somewhat from the picture on the website. I’m just not that great at making things identical yet! :)

Do you accept wholesale orders?

At this time, my capacity for creating is very limited. Depending on the size of your order, I may be able to accommodate you. Please reach out to me at crystalfallspottery@gmail.com.

Do you accept custom orders?

Outside of pre-order items, I am not accepting custom orders.

Is your pottery food safe?

Yes, mostly! Most items (except Raku pieces) are made with high-fired clay and anything offered for kitchen/food use has food-safe glaze added for its second firing. Anything labeled as Raku is not food-safe and should not be used in that capacity.

Can I put my ceramics in the oven, microwave, and dishwasher?

Yes and no. All stoneware is microwave and dishwasher safe, but if a piece of pottery has any kind of metallic addition (gold luster, etc.), it should not be used in the microwave. Your pieces will spark and potentially destroy your microwave/catch something on fire! I also wouldn’t recommend putting your pottery directly on a stovetop or in an oven to heat up food/drinks. Instead, let the stoneware heat up with your oven/stove to avoid cracking and/or breaking. I am not responsible for any damage done to your appliances or home due to improper use of my pottery.

What happens if my item arrives broken?

I do my best to make sure your pieces arrive to you safely and in one piece but I can’t control what happens after it leaves my care. If your item does arrive broken, reach out to me immediately at crystalfallspottery@gmail.com.

Can I return an item?

My general policy is no returns due to the nature of pieces being handmade and one-of-a-kind. If, however, your item arrives to you broken, reach out to me immediately at crystalfallspottery@gmail.com.

Do you use eco-friendly mailing materials?

Yes. I try to reuse as much packaging as I can! That includes cardboard boxes, dissolvable packing peanuts, recyclable plastic packing bubbles, and other recyclable (or recycled) materials.

I missed your website restock. What can I do to make sure I get the piece I want next time?

I’m so sorry the piece you wanted sold out! I would suggest signing up for notifications on Instagram. This way, you’re notified as soon as stock on my website becomes available.

Still feel like your question wasn’t answered? No worries. Send me an email at crystalfallspottery@gmail.com and I should respond within 24-48 hours.